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Privacy and Security Notice
Thank you for your interest in The Wick Hut Candle Company. We value our customers dearly and are committed to honoring their privacy while offering them an easy and secure online shopping experience. To further respect our customer’s privacy we have developed this page to give them a better understanding of what we do with the information collected on this website.
These policies are effective as of October 1, 2007.
Website Security
This website, www.thewickhut.com, uses a 128-Bit encryption method to ensure safety and security when posting and transmitting confidential data to and from our web server. The encryption is authenticated via a valid Secure Socket Layer Certificate issued through Thawte, Inc. Our certificate can be verified by clicking here.
Collection and Use of Information
The Wick Hut does offer online shopping with secure checkout, therefore, our website does need to collect information from visitors and shoppers. The following is list of information collected from our website at www.thewickhut.com. |
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• General Browsing |
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No information is collected while browsing our website, however a cookie is generated upon entering the shopping cart. This allows our website to hold items in the shopping cart while the shopper visits other pages. This process does collect the user's IP address but does not collect any of the user's personal information. |
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• User Account Creation |
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All online customers are required to create a free wickhut.com user account prior to checking out online. This step redirects the user to a secure area of our website. Personal information is collected at this time, however NO payment information (such as credit card info) is collected until checkout. The information collected in this process may include but is not limited to the following: The user's full name, email address, billing and/or shipping addresses and phone numbers. The Wick Hut, LLC. uses this information for internal purposes only and DOES NOT sell, rent or distribute any information collected on this website, in part or in whole, to any third parties or outside agencies. |
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• Secure Checkout |
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Upon successful completion of account creation (or successful login for existing account holders), the user is able to checkout via a secure socket layer connection. This step requires the user to verify order and shipping details, choose a payment method and process the order. The user is required to choose from three payment options: Mail Payment, Credit Card (online) or Credit Card (over the phone). If the user chooses Credit Card (online), all credit card details are collected at this time. This information includes: Credit card type and number, Name on card, expiration date and CVV code. The cardholders address must be the same as the billing address collected in the account creation. Credit card information is only retained on our server until the order is processed. As an added safety, thewickhut.com DOES NOT retain any credit card or payment information in the users account profile, therefore, the user must enter the credit card information every time they checkout. |
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• Gift Options |
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We offer our customers the ability to ship products to several different recipients per order. The user can add gift recipients to their user account and save them for future purchases. This feature collects personal information about the recipient (both required and optional). The information collected may include but is not limited to the following: The recipient’s full name (required), address (required), email (optional), birthday (optional), etc. The Wick Hut, LLC. uses this information for internal purposes only and DOES NOT sell, rent or distribute any information collected on this website, in part or in whole, to any third parties or outside agencies. |
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• Contact Forms |
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Our website offers our visitors a way to contact us via an online contact form submission. The form requests but does not require the following information: Name, address, email addresses, phone numbers and user comments. The form also logs the users IP address, browser type and date and time of form submission. A visual security code is generated and displayed on the form requiring the user to enter it correctly prior to processing form. This ensures that the online form is not being used by malicious “web-bots” for the purposes of spamming unsolicited email. The Wick Hut, LLC. uses this information for internal purposes only and DOES NOT sell, rent or distribute any information collected on this website, in part or in whole, to any third parties or outside agencies. |
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• Guest Book Entry |
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By submitting information on our online guest book entry form, the user is agreeing to receiving periodical announcements from our website and/or marketing staff. The information collected on this form includes the following: Name, address, email address and phone numbers. The Wick Hut, LLC. uses this information for internal purposes only and DOES NOT sell, rent or distribute any information collected on this website, in part or in whole, to any third parties or outside agencies. |
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Opt-Out
We understand the importance of offering an opt-out option to our customers and/or visitors. The Wick Hut DOES NOT use or condone any unsolicited or spam techniques when emailing periodic announcements. We only email these announcements with direct permission from the visitor. However, every recipient is entitled to a reliable OPT-OUT option when receiving these messages. Each email sent will include a link at the bottom of the message that will redirect the user to our website for the purposes of removing their contact entry from our mailing lists. This link is also available by clicking here or visiting https://www.thewickhut.com/opt-out/.
Outside Links
Our website does offer miscellaneous links to outside websites. Please note that by “clicking” on these links, the user will be redirected to a website that is not affiliated with thewickhut.com. The Wick Hut, LLC. does not warranty or guarantee any products, services or information found on these websites. Furthermore, any privacy policies, security policies or terms and conditions set forth by thewickhut.com, does not carry over to any of these outside websites. It is highly recommended that the user verify and understand any policies set forth by the outside website.
Updates and Amendments
In the event that we update and/or amend any of the privacy or security policies of this website, the changes will be posted immediately to this page. If you have any further questions or comments concerning the privacy or security practices of this website, please contact: |
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The Wick Hut Candle Company
Attn: Customer Service
15025 North 74th Street
Scottsdale, Arizona 85260
info@thewickhut.com
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| By keeping the wick trimmed to a 1/4, the wax will burn more evenly and extend the life of the candle. |
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