SUPER STRONG SMELLING CANDLES
Q. How can I remove wax from fabric?
A. We suggest consulting with a professional cleaner. If attempting to clean the item yourself, it is important to allow the wax to completely harden. Then, pour boiling water through the affected area. Repeat this until the wax is completely removed from the fabric. Then wash as usual.
Q. If I want to reuse a container, how do I remove the wax and the wick?
A. First, run hot water in the container for a few minutes. Then, take your hand or a paper towel and remove the wax. The wick should come out with the wax. If it does not, then pull it out of the container. There might be glue left over in the container from the wick, keep running hot water through it until it comes off. Wash the container and you're done.
Q. Why should you discontinue using a candle when a half inch of wax remains?
A. The bottom of the container can get extremely hot as the flames near the base and most of the wax has been consumed. To avoid damage to furniture and/or other surface, never light a candle when only a half inch of wax remains.
Q. Does The WickHut® have a return policy?
A. Yes. We take great pride in the production and quality of our candles. If you are not completely satisfied with your candles, we offer a 100% satisfaction guarantee on most candle orders. Returns or exchanges must be claimed within 14 days upon receipt of your order. Simply indicate the reason for your return, include the packaging slip with your return and ship it back to us at: The WickHut® Candle Company 15025 N. 74th St. Scottsdale, AZ 85260. Please write the invoice number on the box and pack items with the same care that we used to pack your candles to prevent breakage. Allow up to 3 weeks upon return of candles for funds to be credited to your card. There will be a 15% restocking fee on all returns. Shipping costs are non-refundable. No returns or refunds on custom candles or wedding candles.
Q. Do you have a minimum order?
A. We do not require a minimum order unless you are ordering from our Wedding Favor Collection. You will notice that shipping might be proportionally higher on smaller orders. You will receive a better value on shipping when ordering multiple candles.
Q. How can I make my candles last longer?
A. It is very important to keep your wick trimmed. If this is not done on a regular basis, the wick will burn faster than the wax and there will be a lot of remaining wax. If you keep your wick trimmed to about ¼ inch, the candle will burn more evenly and last longer. If the wick is cut too small the flame might be too small and the candle may have trouble staying lit.
Q. When will my order be shipped?
A. Please allow us 24 to 48 hours to ship your order. We ship Monday-Friday. If you place your order on a Saturday, Sunday or national holiday it will be processed the next business day.
A. Most orders paid by credit card are processed and shipped within one business day with some shipping the same day. Once your order has shipped it usually takes:
Q. How long will it take for my order to arrive?
||USPS First Class & Priority Mail
||Mon - Sat
||USPS Parcel Post
||Mon - Sat
||Mon - Fri
Orders shipping to the Phoenix area are usually delivered the following business day (including Saturdays) once the order has been processed and shipped from our facility.
Orders shipping to Alaska, Hawaii and Puerto Rico may require additional delivery time.
NOTE: Shipping times are based on estimations provided by The United States Postal Service and UPS® and are NOT GUARANTEED by The Wick Hut, LLC. In most cases the delivery times are faster than what is stated; however, during the winter holiday season shipments may be delayed due to heavy volume. Please allow extra time and order ahead during the winter holiday season.
Q. Which shipping carriers do you use?
A. Your choice if UPS®, USPS Priority or USPS Parcel Post is used for shipments that are 14 ounces and above. USPS® First Class Parcel is used for shipments less than 13 ounces.
Q. What types of payment do you accept?
A. We currently accept Visa, Master Card and American Express Credit Cards
(sent secure and processed offline when order is ready to ship). We also accept money orders, cashier checks and personal checks sent by mail. We do accept Paypal upon request.
Q. Do you deliver to P.O. Boxes?
A. Yes, since we use USPS as our primary shipping carrier we can ship to a P.O. Box. Restrictions may apply for large packages or packages that require a signature. Check with your local Post Office for more information.
Q. Do you sell to retailers?
A. Yes, we do offer a wholesale/reseller program for our Tin Candle Collection. We also have a 100% private label program (your logo and info on top and bottom). Very popular and sell extremely well in Gift Shops, Flower Shops, Day Spas, Hair, Nail & Tanning Salons.
Q. Do you ship internationally?
A. Currently we only ship to the U.S., including Alaska, Hawaii and Puerto Rico.
Q. Can you send me a catalog?
A. Currently we do not mail printed catalogs. All of our products are listed on our website.
Q. Do you gift wrap?
A. At this time we do not offer a gift wrapping service, but we plan to in the future.
Q. Do you ship to all 50 states?
A. Yes we do ship to all 50 states including: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West, Virginia, Wisconsin, Wyoming.