SUPER STRONG SMELLING CANDLES

Q. How can I remove wax from fabric?

A. We suggest consulting with a professional cleaner. If attempting to clean the item yourself, it is important to allow the wax to completely harden. Then, pour boiling water through the affected area. Repeat this until the wax is completely removed from the fabric. Then wash as usual.



Q. If I want to re-use a container, how do I remove the wax and the wick?

A. First, run hot water in the container for a few minutes. Then, take your hand or a paper towel and remove the wax. The wick should come out with the wax. If it does not, then pull it out of the container. There might be glue left over in the container from the wick, keep running hot water through it until it comes off. Wash the container and your done.



Q. Why should you discontinue using a candle when a half-inch of wax remains?

A. The bottom of the container can get extremely hot as the flames near the base and most of the wax has been consumed. To avoid damage to furniture and/or other surface, never light a candle when only a half inch of wax ream ins.



Q. Does The WickHut® have a return policy?

A. Yes. We take great pride in the production and quality of our candles. If you are not completely satisfied with your candles, we offer a 100% satisfaction guarantee on most candle orders. Returns or exchanges must be claimed within 14 days upon receipt of your order. Simply indicate the reason for your return, include the packaging slip with your return and ship it back to us at: The WickHut® Candle Company 15025 N. 74th St. Scottsdale, AZ 85260. Please write the invoice number on the box and pack items with the same care that we used to pack your candles to prevent breakage. Allow up to 3 weeks upon return of candles for funds to be credited to your card. There will be a 15% restocking fee on all returns. No returns or refunds on custom candles or wedding candles.



Q. Do you have a minimum order?

A. We do not require a minimum order, unless you are ordering from our Wedding Favor Collection. You will notice that shipping might be proportionally higher on smaller orders. You will receive a better value on shipping when ordering multiple candles.



Q. How can I make my candles last longer?

A. It is very important to keep your wick trimmed. If this is not done on a regular basis, the wick will burn faster than the wax and there will be a lot of remaining wax. If you keep your wick trimmed to about a ¼ inch, the candle will burn more evenly and last longer. If the wick is cut too small the flame might be too small and the candle may have trouble staying lit.



Q. When will my order be shipped?

A. Please allow us 24 to 48 hours to ship your order. We ship Monday-Friday. If you place your order on a Saturday, Sunday or national holiday it will be processed the next business day.



Q. How long will it take for my order to arrive?

A. Most orders payed by credit card are processed and shipped the same business day with some the next day. It usually takes 1-5 business days (depending on zone) to receive your order once it has shipped. We ship Monday through Friday (and Saturdays for First Class shipments under 13 ounces).

Order shipping to the Phoenix area are always delivered the following business day (including Saturdays) once the order has been processed and shipped from our facility.

Orders shipping to Alaska, Hawaii and Puerto Rico may require additional delivery time.



Q. Which shipping carriers do you use?

A. DHL® Express is used for shipments that are 13 ounces and above. USPS® First Class is used for shipments less than 13 ounces.



Q. What types of payment do you accept?

A. We currently accept Visa, Master Card and American Express Credit Cards (sent secure and processed offline when order is ready to ship). We also accept money orders and cashier checks and personal checks sent by mail. We do accept paypal upon request.



Q. Do you deliver to P.O. Boxes?

A. Yes & No, shipments less than 13 ounces sent via USPS® First Class can be delivered to a P.O. Box, however, shipments over 13 ounces sent via DHL cannot.



Q. Do you sell to retailers?

A. Yes, we do offer a wholesale/reseller program for our Tin Candle Collection. We also have a semi-private label program (Your logo on top or side, our safety label on bottom). Very popular and sell extremely well in Gift Shops, Flower Shops, Day Spas, Hair, Nail & Tanning Salons.



Q. Do you ship internationally?

A. Currently we only ship to the U.S., including Alaska, Hawaii and Puerto Rico.



Q. Can you send me a catalog?

A. Currently we do not mail printed catalogs. All of our products are listed on our website.



Q. Do you gift-wrap?

A. At this time we do not but we plan to in the future.

Q. Do you ship to all 50 states?

A. Yes we do ship to all 50 states, including: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West, Virginia, Wisconsin, Wyoming.